Customer Service

Orders

All orders will be shipped within 2 to 3 business days via UPS ground unless other requests are made.

Returns and Refund Policy

Your satisfaction is very important to us. If you are not completely satisfied with your jewelry, it may be returned in its original condition for exchange, credit or refund.

For Refund: You must contact us within 15 days from receipt to request return authorization. Once authorization is given, the jewelry must be shipped back to us within 7 days.

Adjustments Available

Most pierced earrings can be converted into clip-on. Also, most necklaces & bracelets can be lengthened or shortened. Please contact Betty at 866-535-5895 or betty@sophisticatedstones.com for your requests.